Contact Nationstar Mortgage Customer Service
Nationstar Mortgage Phone Numbers and Emails
Toll-Free Number:
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(888) 480-2432
Customer Service:
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(833) 661-0258Free Mortgage Checkup
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(877) 450-8638
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(800) 306-9027
Nationstar Mortgage Emails:
Contact Information
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Thursday: 7 a.m. - 8 p.m. (CT)
Friday: 7 a.m. - 7 p.m. (CT)
Saturday: 8 a.m. - 12 p.m. (CT)
OVERNIGHT MAIL
Mr. Cooper
Lake Vista 4
800 State Highway 121 Bypass
Lewisville, TX 75067
NOTICE OF ERROR
PO Box 619098
Dallas, TX 75261-9741
Summary of Nationstar Mortgage Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Nationstar Mortgage?
Payments and Charges Question:
- “There not taking my payment sat too busy to answer phone”
- “Payments”
- “Fraud”
Product/ Service Question:
- “Change in insurance”
- “Loan inquiries”
- “Home owners insurance”
Request for Information Question:
- “I need to speak with someone”
- “To ask about my new payment”
- “Information on letter received”
Employment Question:
- “Mortgage payoff”
- “The payoff overage check for $147.56 still has not been received”
- “Lost pay off balance check”
Account Question:
- “Escrow account”
- “Access account”
- “Balance”
Return/ Replace Question:
- “Replacement check”
- “Roof replacement checks”
- “Returning phone calls”
Staff Question:
- “Customer service”
- “Customer service on sale of home”
- “There is an active fire at a house your company located at 16 edeni st Salem ma My company Servicemaster Elite is a preferred vendor for one of your affiliates USAA Wanted to let you know we are available for emergency services,mitigation,and repai”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel insurance”
- “Cancelled checks”
Shipping and Delivery Question:
- “I'm the new owner on old mortgage and I'm trying to get the loan number and information transferred or sell the house to you”
Refund Question:
- “Esgrow refund”
Other Question:
- “A lien on my home”
- “Mortgagr”
- “Want to talk to someone please”
About
, , ,
Nationstar Mortgage is a national mortgage lender and servicer. The company originates mortgages directly to consumers through its call center as well as through its Wholesale Lending and Distributed Retail Channels. Nationstar Mortgage is headquartered in Lewisville, Texas. It is considered to be one of the nation's leading mortgage servicers and lenders offering conforming, Fannie Mae, FHA, FHLMC, VA, Jumbo and USDA products directly to consumers. Since its inception in 1997, Nationstar Mortgage has been provided a wide range of competitive mortgage products to the public. Nationstar Mortgage services over 1.8 million loans with an aggregate unpaid principal balance in excess of $300 billion as of February 1st, 2013. The company is known to employ more than 4,900 mortgage professionals.
Nationstar Mortgage is ranked 295 out of 1015 in Loans and Mortgages category
USA, Worldwide
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