Nationstar Mortgage
Nationstar Mortgage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nationstar Mortgage has 1.3 star rating based on 275 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fraudulent predatory company, Low rates and low closing cost on refi, To long with customers files.
Cons: Customer service, Get the run-around, Cant talk to a supervisor.Recent recommendations regarding this business are as follows: "Run Away", "Save yourself a headache and use a company that knows their business.", "Stay away from this company!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nationstar Mortgage has 1.3 star rating based on 275 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fraudulent predatory company, Low rates and low closing cost on refi, To long with customers files.
Cons: Customer service, Get the run-around, Cant talk to a supervisor.Recent recommendations regarding this business are as follows: "Run Away", "Save yourself a headache and use a company that knows their business.", "Stay away from this company!".
Most users want Nationstar Mortgage to offer a solution to their issues.
Media from reviews
Truth about NationStar
Preferred solution: Full refund
User's recommendation: Run Away
Paid RE tax for wrong parcel, would not admit mistake, kept stonewalling and lying
Preferred solution: Company has not really apologized. They claim they had to wait to get the money back from the County before making good on their error. That is total ***
To save others from the issues we have had.
Preferred solution: Deliver product or service ordered
User's recommendation: Save yourself a headache and use a company that knows their business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOld technology and business processes and worst Customer Service
Mr. Cooper purchased my mortgage from Quicken Loans, and the experience has been nothing short of a nightmare.
I have always paid my mortgage bi-weekly. That is a foreign concept to this company who, even if you are paid ahead by the normal monthly payment, they have hoops and forms and voided checks to jump through (1990's called and wants its business processes back) and you actually have to get two months paid ahead for them to even consider. Customer Service is awful and they just pawn you off. Welcome letter from Jay Bray, CEO says "I have great news!
Your mortgage has been assumed by Mr. Cooper!" He is a liar.
That news was awful and it's been awful ever since. I tried to contact the company to share my experience being so awful and complicated and I was completely dismissed.
- Way they treat people
- Limited and complicated repayment options
- Horrible customer service
Preferred solution: I tried to submit friendly feedback on their site and was totally dismissed. Make my concerns known to someone in the company who gives a crap about Customers.
User's recommendation: Stay away from this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNegative report to Credit Bureau
Preferred solution: See write-up.
No recommendation - ever!
Have phone/fax numbers and emails for sending you documents.
Not at all!!!
A very bad response from many agents at Mr cooper with no help
Preferred solution: consider the stress this has caused for 3 years of one lie after the other and not trying to resolved
Call us
This company sucks
Mr cooper took over my loan several years ago. My mortgage was 691.19 for 20 years 240 payment.
After that it was due to be paid off. Some how I had a balance left of 13,000. Researched for 9 months. Spoke with 90 representatives got a different answer each time.
You owe 1 pc compound daily in the outstanding balance. No one would help just kept receiving that generic letter. Most incompetent company ever. Didn’t owe but paid them the full balance.
They jacked my regular mortgage up with escrow & taxes which I pay directly to the county along with my house insurance. Wanted them to research but they had no one component enough to come up why I owe that. I have paid my loan in full now they need to get there figures straight. They owe me a refund.
Wanted to see what they would offer on the balance my god it was going to be 560.40 for another 25 years this was a trailer not a million dollar home. Talk about sticking it they did. I hope they enjoy that money I didn’t owe. I also received papers in the mail like they was getting ready to sale it and the last payment wasn’t due until September.
If you come across this company run.
They don’t want to help they want you to to stay in debt. Be ashamed
Futille. Dont waste your time to try and get an issue resolved.
Mr Cooper
Tried to buy a house, with cash, offered, countered AND rejected!! THEY REJECTED THEIR OWN COUNTER OFFER!!!
I will try to shorten this story. Like all the other reviews here, this company is a disaster.
This house has been on the market for over 300 days.
Short sale.
The house was listed at $55,000, the realtor thought the bank would take $40,000 cash, and they would not have to fix anything. We offered just that.
A week, then two weeks went by. Our realtor called theirs. He called the bank.
THEY LOST THE PAPERWORK.
We resubmitted it. Another 3 weeks. NOW THEY WANT A NEW APPRAISAL. Two more weeks.
It comes back at $53,000. Our realtor calls theirs. He has to call the bank and ask "So, what does this mean? Are you countering???
Rejecting? or Accepting?"
FINALLY... THEY SAY THEY NEED 70% OF THE APPRAISED VALUE. WE ACCEPT.
$43,680.
The title company and realtors set up the paperwork to close. Give us a closing date...no time set. They are waiting on the bank for the final numbers, due to taxes...whatever.
WE WAIT....NO WORD. WE HAVE NOW CASHED OUT THE MONEY IN THE MARKET TO PAY FOR THIS.
MARKET IS GROWING...OUR MONEY IS SITTING...THREE MORE WEEKS.
Our realtor calls again...the listing realtor calls bank.
THEY HAVE REJECTED OUR ACCEPTANCE OF THEIR COUNTER !?!?!? ARE YOU KIDDING ME????
Seriously...I believe this company is not really a mortgage company. I think it is a front for some kind of illegal activity.
No legit company works like this. LESSON LEARNED, WORK WITH ONLY LOCALS YOU KNOW.
THIS SO CALLED COMPANY SHOULD BE INVESTIGATED. I feel sorry for the poor realtors that worked so hard for us.
Bullying paid my deferred taxes over charging late fees
The worst
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Pay off your mortgage and you don't have to worry about them. No one forced you to sign the loan docs.
Never EVER give this clown show access to your checking account. I send a check every month, which is a hassle, but neither did I get caught out when they recently took out thousands of extra dollars from everyone's accounts for which there are many lawsuits because of it.