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1.0
Details
I did a loan modification on my home and was approved in June. I was told that I had a "Dedicated Loan Specialist" named Derrick Markray to handle my modification. I received an email from Derrick at the beginning of June stating that my modification had been approved...
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1 comment
Anonymous
#1143239

I've had the same issues! Dedicated loan specialist JEFF Vinson who never responds, documents that were never sent. Hate this company.

Review
#663277 Review #663277 is a subjective opinion of poster.
Reason of review
Poor customer service

Nationstar Mortgage in Tacoma, Washington - BOA bailed on this property

1.0
Details
I was told by bank of America that this property was transferred to Nationstar Mortgage in 2013. So Bank of America did nothing for 2 1/2 years and then Nationstar did nothing for the following 2 1/2 years. So no relief in sight. I have sent a postal mail to Nationstar and have not received a reply. Business as usual. Big guy can do whatever and little guy losses. I can not understand why a bank would let a property just deteriorate for no reason. I am sure a bank could hire a property management company to maintain their foreclosed properties. Disgusting!!
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Review
#663117 Review #663117 is a subjective opinion of poster.
Cons
  • Complaint resolution
Reason of review
Poor customer service
Loss
$25000
Preferred solution
Maintain this derelict property

Nationstar Mortgage - Mortgage Review from Findlay, Ohio

1.0
Details
Warning to anyone that has a mortgage with Nationstar!!! Bank of America sold our mortgage to them and it's been a nightmare ever since. They're liars and you cannot anywhere with them. I promise you if you value your sanity run!!
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3 comments
Anonymous
#1039810

If you want justice call me!! I am getting it and am looking forward to toppling these giants that seem untouchable!!

Well we all will have last laugh when they struggle jobless!!

360-801-7763

Anonymous
#1011684

Stay as far away from these people as possible. They lie, they don't care about their customers , they are greedy.

They buy mortgages and then act as a collection agency. I finally sold my home to get away from them and now they want a payoff for far more than I owe.

So I lose money once again because of them. I never HATED any company so much in my life!!!!!!!!!

Anonymous
#1003002

Nationstar mortgage are trained pathological liars

They post payments late on purpose to collect late fees

This company reminds me of Enron.they frequently change their po box number

To confuse customers.If bank America does business

Them they must be crooks also.people must be carefull

About doing business with these fraudulent companies

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Review
#659350 Review #659350 is a subjective opinion of poster.

Nationstar Mortgage in Cherry Hill, New Jersey - Don't Trust Positive Reviews Seen Elsewhere. They're Paid Actors!

1.0
Details
My mortgage was sold to Nationstar by Bank of America. I immediately looked up the company and saw reviews of how terrible their service, customer support, and website was. I also saw the lawsuits brought upon Nationstar. I immediately refinanced with Quicken. My mortgage was paid off a month ago and they won't send my large escrow check to me. They're sitting on it probably to make interest off of it. I was given conflicting information from different customer support people about my check being sent, not being sent, dates the money cleared, etc. That's when I could get through to anyone. They won't send my check in anything with a tracking number or bank wire. They're straight up liars and thieves. Do everything in your power to stay FAR AWAY from this company!
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Review
#659106 Review #659106 is a subjective opinion of poster.
Cons
  • Long wait time
  • Wont pay back money
  • Cant talk to a supervisor
Reason of review
Problems with payment
Loss
$2000
Preferred solution
Deliver product or service ordered
Tags
  • Home Loan
  • Nationstar-fraud
  • Nationstar-license

Nationstar Mortgage in New Bern, North Carolina - Customer Service

Our mortgage was sold to Nationstar from Bank Of America. They have the worst customer service. They will put you on hold for long periods, transfer you back and forth, and give you the run around. They would not respond to any emails until I filed a BBB complaint. The customer service manager would not return our phone calls or emails. We have since sold the house and are still waiting for them to correct a name mistake on one our our escrow refund checks. I am glad not to have them anymore and will try to avoid them in the future at all costs!! I am buying a new home right now and went with Quickens Loans. I just hope they never sell our mortgage to one of these companies like Nationstar who have sub-par customer service. Thank you.
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Review
#658718 Review #658718 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service

Mortgage Review

My husband lost his job, so we were late on payment n when I wanted to pay some thing they said no we need everything ! Then I was 6 months late I was missing 300 dollors. But they didn't told it n they action my home!! Nobody both it! So they have it back , I got a lawyer n they don't answer him at alll! I been living here 10yrs!! They are bad!! Never answer me ,
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Review
#657964 Review #657964 is a subjective opinion of poster.
Reason of review
Problems with payment

Nationstar Mortgage in Irvine, California - Lender's Insurance A fraud!

1.0
Details
I agreed using their flood insurance, as stated $1800/Year cost, but they have charged over $3000 for one year, still over charging up to date since 2013. Called and asked for the breakdown cost, they refused to give, basically they give me the run around deal where every call is waiting call up to 35mins, then they transfer to someone else for another 30mins wait then some one... they refused to help you in any way. DO NOT DEAL WITH THESE PEOPLE SCAM artists! This need to be looked at by Consumer Report! Looking into Class Action Law Suit to get my money back, if not at least I have my words out!!
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Review
#651795 Review #651795 is a subjective opinion of poster.
Reason of review
Pricing issue

Loan Review

1.0
Details
Bank of America sold my loan to Nationstar and they have put me through *** ever since. This has been nothing but a nightmare. Anyone looking for a home loan please research this company. If your lender sells your loan to them, do whatever you can to get out from under them.
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Review
#651397 Review #651397 is a subjective opinion of poster.
Reason of review
Poor customer service

Nationstar Mortgage - Mortgage Review from Richmond, Virginia

1.0
Details
Nationstar is nothing but a bunch of crooks who steal your money and dont want to fix their mistakes. My mortgage payment has changed at least 4 times since they bought my account from another bank and i have had NOTHING but problems with them. Wishing someone else would buy my account from them becuase i am so tired of dealing with thier crooked ***.
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1 comment
Anonymous
#995730

I agree. Nationstar is horrible.

They bought my account as well and wouldn't process my payment through my online bank bill pay. I had to go to their website and was charged $10 to make a payment. They also keep saying that I'm past due which I am not. I've paid my mortgage payments early or on time since I've had it with Bank of America.

Now all of a sudden, I am behind and am threatened with foreclosure and marks against my credit score. Nationstar's customer service is useless.

Review
#648700 Review #648700 is a subjective opinion of poster.
Reason of review
Problems with payment
1.6
Details
Despicable horrible worst mortgage company I have ever worked with. All I want to do is give them the money there extorting from me and they won't give a pay off statement. They have "lost" everything I've sent them multiple times. They are a criminal enterprise!! I've...
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1 comment
Anonymous
#997002

I sent them more than enough to payoff the balance and they refuse to apply it to my loan. They are holding it in suspense and still say I owe a payment! HELP!!!

Review
#648517 Review #648517 is a subjective opinion of poster.
Reason of review
Problems with payment