ARM.... No help worth speaking of. Employees not to blame, obviously. This company has been horrible to deal with for over twenty years. I am pretty certain they are ‘following rules’ but not in any effort to help their customer either as Mr. Cooper or when they were...Read more
Our area was affected by the hurricane Irma. Where we had to evacuate at the last minute. We contacted the mortgage company to ask if can we could have two months of mortgage payment added to the end of the loan (to pay for extra not expected expense) due to the...Read more
Nationstar Mortgage - Insurance Inquiry
I work as an insurance agent. Every time I call them to update insurance info they transfer me to several different people until they finally connect me with someone that can actually assist me. Takes too much of my time. There is also a lack of great customer service. Each person I speak with sounds like they just had an all night bender.
Terrible experience with this place! They "lost" my mortgage payment and then dinged my credit score by 125 points - all while they had in their possession a legal affidavit from my bank informing them what happened and letting them know they were looking for it! The...Read more
Nationstar Mortgage - Only allows us to pay on exact due date
Will credit payment to previous month if not paid on the exact due date. Then say we are late the next month while keeping all interest and charging fees and the mortgage never goes down!
We paid off our mortgage balance 8 days after the March 1 payment had been made and applied. Instead of charging just 8 days of interest on the remaining balance, they charged a full 31 days of interest before applying any of the funds to the mortgage balance. We...Read more
Nationstar Mortgage - Same happen to us
Yes waiting on modification loan America foreclosure prevention is to help us get this done
I have had nothing but trouble since my mortgage was transferred to Mr. Cooper in Sept 2017. I got a notice from my insurance saying my policy has been cancelled due to nonpayment. I pay my escrow trusting that they will pay my policy on time. Nope! Insurance sent them...Read more
Nationstar Mortgage - Bi Weekly Payments
My loan was sold to mr.cooper and they dont offer biweekly payment option but they have a third party that takes care of that for them but they charge a crazy amount what a joke my old company did it for free sell my loan to someone else
Nationstar Mortgage - Please create a community for lawsuit
Worst company I've ever dealt with took money from me and applied it to interest that was my money never refunded it and told me that I was still 3 payments behind and reported me to the credit bureau
- Fraudulent predatory company
I didn't like
- Misapplying payment to lender fees
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