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Summary of Nationstar Mortgage Customer Service Calls

337 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
04:17 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Nationstar Mortgage to Ask about:

Payments and Charges:

  • “Payments”
  • “My loan says it’s been transferred to nationstar mortgage now and I need to make a payment”
  • “I have a second mortgage on the property located at 1376 Golden Circle Drive, Fruit Heights, Utah. I understand the owner is deiinquent on their payments and has taken out bankruptcy. I was wondering if you would be interested in selling to me”

Product/ Service:

  • “Change in insurance”
  • “Insurance claim”

Request for Information:

  • “Find out about a home”
  • “Concern on appaisal amount”
  • “Question about loan”

Account:

  • “Acount information”
  • “Mortgage balance”

Return/ Replace:

  • “I may need to return a check”

Employment:

  • “W2”

Other:

  • “Property 510 fisher place Neptune NJ”
  • “Regarding a property in lis penden”
  • “I need a copy of the amount I paid in taxes in 2017”

Nationstar Mortgage Rating Stats

1.3 out of 5 stars
based on 237 reviews
See all 413 reviews

Rating stats

  1. 198 reviews
  2. 25 reviews
  3. 5 reviews
  4. 1 review
  5. 8 reviews

About Nationstar Mortgage

Top 5 Nationstar Mortgage Services

Mortgage, Loan, Customer Care, Home Loan, Mortgage Refinance

Top 5 Nationstar Mortgage Products

Website, Account

Top 5 Likes about Nationstar Mortgage

Fraudulent predatory company, Low rates and low closing cost on refi

Top 5 Dislikes about Nationstar Mortgage

Customer service, Nationstar refuse to work with customer, Harrasment, Get the run-around, Wont fix their mistake

Top 5 Related Companies

Mr Cooper

Summary

Nationstar Mortgage is a national mortgage lender and servicer. The company originates mortgages directly to consumers through its call center as well as through its Wholesale Lending and Distributed Retail Channels. Nationstar Mortgage is headquartered in Lewisville, Texas. It is considered to be one of the nation's leading mortgage servicers and lenders offering conforming, Fannie Mae, FHA, FHLMC, VA, Jumbo and USDA products directly to consumers. Since its inception in 1997, Nationstar Mortgage has been provided a wide range of competitive mortgage products to the public. Nationstar Mortgage services over 1.8 million loans with an aggregate unpaid principal balance in excess of $300 billion as of February 1st, 2013. The company is known to employ more than 4,900 mortgage professionals.

Nationstar Mortgage reviews and complaints

Nationstar Mortgage is ranked 172 out of 1156 in Loans and Mortgages category

Area Served

USA

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Nationstar Mortgage Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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