My loan was sold to Nationstar a few months ago. Based on what I was seeing all my escrow information had been properly moved, but on the date my homeowners insurance payment was due I got a robo call to upload a copy of my insurance declaration page to a secure website.
After more than a week of back and forth calls/emails the payment was still not made and my insurance was cancelled.
My local insurance agency helped me get it reinstated after and the insurance company let me put my payment on a credit card. I plan to cancel my escrow account (we'll see how that goes) and take on the tasks of paying insurance and taxes.
Product or Service Mentioned: Nationstar Mortgage Home Loan.
Reason of review: Poor customer service.