I called Nationstar for a payoff on my mortgage loan. the representative I talked to said he would send me an email with the payoff amount.
When I got the email, it directed me to Nationstar's website. I went through the process of requesting the payoff but I was asked to agree to a $35.00 fee to obtain the payoff. Of course, I did not agree.
In my view Nationstar has always been inherently pernicious, obnoxious and truly customer unfriendly. I am about to file a complaint with the federal Consumer Financial Protection Bureau.
What's so incredibly surprising is that they continue to get away with ripping their customers off. They obviously have a terrible reputation with their customers; yet they continue their shenanigans with impunity.
What they need is a hefty class action lawsuit to teach them a lesson. Anyone interested in joining me?
Product or Service Mentioned: Nationstar Mortgage Loan.
Reason of review: Pricing issue.