My loan was recently transferred to Nationstar Mortgage. We have NEVER been ate with our payments since purchasing our home 15 years ago.
Since Nationstar bought our loan, we receive repeated telephone calls and hang ups from them.... if you don't answer, they don't leave a message. When I answer the phone, it is ALL AUTOMATED. thanks for wasting my time!!!
When I call back I'm requested to enter my social security #. When I finally have someone to talk to, and ask for a supervisor, I get put on eternal hold. literally no one eve came back on the line. talk about harassing phone calls and for no reason.
My mortgage payments have been made on time, never late, before or since we became Nationstar Mortgage customers. we had not received a bill from them so we continued to pay online to ocwen, who informed us that our payment would be transferred to nation star. not so... apparently.
their reps have no idea what we are calling about! it's great that you don't have a say in who buys your loan...
Product or Service Mentioned: Nationstar Mortgage Loan.
Reason of review: Poor customer service.