8950 Cypress Waters Blvd, Coppell, TX 75019, USA
Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Value for money

Mr Cooper Nationstar charges exorbitant late fees and charges 19.95 to make a payment by phone. They have poor communication with clients and their website is not user friendly at all whatsoever.

There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices.

A class action lawsuit needs to be filed against this company. Here is one suit: https://www.housingwire.com/ext/resources/files/Editorial/Nationstar-Mortgage-LLC-Consent-Order.pdf

Plus many other fines and penalties against this company in recent years.

When Nationstar changed its name they added escow fees to my account that almost doubled my payment and offered no explanation as to why they did this.

Product or Service Mentioned: Nationstar Mortgage Mortgage.

Reason of review: Not as described/ advertised.

  • No Concern For Customer
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