Product: Nationstar Mortgage Customer Care Clear all filters (49 of 49 reviews match)
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they have put us in the credit union as late several times because of a late payment. We always paid our mortgage on time. but because of an accident, we got behind Tried to catch up on the late charges, but they just keep adding up, will not work with me. hate this...
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1 comment
Anonymous
#1700744

It will all go away if you pay what they demand. By your own admission a late payment was issued. This sounds like something that should have been resolved long ago but has now become a major issue due to benign neglect on your part and harsh rules (of which you were made aware when signing up) on their part.

Review
#1555506 Review #1555506 is a subjective opinion of poster.
Service
Nationstar Mortgage Customer Care
Reason of review
Problems with payment
1.0
Details
I hope nobody looses there home to fire. And tries to pay them. My husband and I lost our home in april. And we have had the check to pay them off. For several weeka now. We have been getting the wrong information from them on how to pay them. They were supposed to...
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Review
#1550377 Review #1550377 is a subjective opinion of poster.
Service
Nationstar Mortgage Customer Care

Nationstar Mortgage - The worst

1.0
Details
Week after closing house mortgage was sold to them. They are the worst, if one day late they call every hour never leave a message just static and call work , almost got me fired. Helllo how the *** am i to pay if you get me fired. Why the heck did company i closed do this to me.
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Review
#1455559 Review #1455559 is a subjective opinion of poster.
Service
Nationstar Mortgage Customer Care
Reason of review
Poor customer service
I'm a government employee and I'm currently in furlough. I have called three times to obtain some type of assistance from this darn company and always the same answer "at this time we currently do not have any such program". Never in my life have I need help until...
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2 comments
Anonymous
#1640316

I've never received a single iota of any sort of sympathy from any federal government agency at any time in my 7 decade life. Nothing but audits, penalties, interest due, tax payments (estimates at that) considered late if by one day, liens, endless time wasting incidents and paperwork while running a small business and making sure 9 other guys' taxes got paid (witheld) as well as double Social Security Tax ; all while following every OSHA rule and paying all state, county, and city government taxes.

Banks are no better.

They all got their money, no defaults. So now you guaranteed for life government unbending we-have-rules employees experience a few weeks of dearth of income ; welcome to the other half whose job it is to support all of you for enternity.

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Review
#1455067 Review #1455067 is a subjective opinion of poster.
Service
Nationstar Mortgage Customer Care
Reason of review
Poor customer service

Nationstar Mortgage - How does a payment for home owners insurance coming from escrow get returned to Mr. Cooper

Short notice sent from home owners insurance company stating the escrow payment for policy was returned due to stop payment filed by Mr. Cooper mortgage. Deadline for home owners insurance is coming to lapse due to the stop check payment order. Not dealing with Mr. Cooper Mortgage after reading through 1345 complaints filed to the BBB going directly to the State Attorney Generals Office with a formal written complaint.
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Review
#1448363 Review #1448363 is a subjective opinion of poster.
Service
Nationstar Mortgage Customer Care
1.1
Details
Did a modification and they only gave us 5 years now our mortgage is high again and we are now retired and cannot afford this high mortgage payment
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1 comment
Anonymous
#1579379

You can try to refinance your loan or even modify it again I prefer modify it lower. And when ever you want or can make an extra principle balance payment.

If you ever need someone to explain it as for the modification department.

Also if you want ask if you are eligible to refinance. Also customer service agents I heard probably can help you also.

Review
#1365149 Review #1365149 is a subjective opinion of poster.
Service
Nationstar Mortgage Customer Care
Cons
  • Harrasment
  • We need a permanent modification we lost one salary
  • And we have never been late

Nationstar Mortgage - Insurance Inquiry

I work as an insurance agent. Every time I call them to update insurance info they transfer me to several different people until they finally connect me with someone that can actually assist me. Takes too much of my time. There is also a lack of great customer service. Each person I speak with sounds like they just had an all night bender.
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Review
#1299826 Review #1299826 is a subjective opinion of poster.
Service
Nationstar Mortgage Customer Care
Reason of review
Poor customer service
Thank goodness Nationstar will be no more! When my husband died And I couldn't make the payments they tried to foreclose on the home! I finally sold the house but they did not report the payoff to the three credit unions correctly, they never said I paid the loan in...
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2 comments
Anonymous
#1618381

The name change made no difference. They are still the same slime balls they were under Nationstar.

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Review
#1228747 Review #1228747 is a subjective opinion of poster.
Service
Nationstar Mortgage Customer Care
Reason of review
Poor customer service

Nationstar Mortgage - The worst mortgage company I have ever dealt with.

Since hurricane Irma everytime I talk to them they do the opposite as to what I say. Cannot answer a question directly. Can not stand this company. Will change as soon as I am able too.
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Review
#1227136 Review #1227136 is a subjective opinion of poster.
Service
Nationstar Mortgage Customer Care
Reason of review
Poor customer service

Contact Nationstar Mortgage Customer Service

Mailing Address:
Nationstar Mortgage
8950 Cypress Waters Blvd Dallas, TX 75019
Dallas, Texas 75019
United States
Phone:
(888) 480-2432
All Nationstar Mortgage Contacts
1.0
Details
Made all my monthly payments on time for years.Beginning of 2017 gave me a new payment for the year 2017 which I paid on time every month. The last month of 2017 they increased the payment amount but I paid the amount I was instructed to pay, and then in 2018 I paid...
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Review
#1208728 Review #1208728 is a subjective opinion of poster.
Service
Nationstar Mortgage Customer Care
Reason of review
Poor customer service