Not resolved
Billing Practices
Customer service

Although I pay my mortgage a month in advance, I get a Late Notice every month from this company. They Have gone so far as to report me to the credit bureau.

I contacted the TX State Attorney office and they looked at the complaint and contacted Nationstar Mortgage about it. Nationstar responded to them saying I was paying as agreed. The letters I am receiving are just random computer generated.

But what do I need to do so they will stop sending me late notices in the mail??? It is very intimidating and frustrating to have to take the time to send a letter back to them each month with my proof of making the payment ...

Product or Service Mentioned: Nationstar Mortgage Mortgage.

Reason of review: Problems with payment.

Preferred solution: Only mail a notice to me for the month a payment is due, and not for a month the payment has already been made. All payment history on website prior to Oct 01, 2014 is gone??? .

Nationstar Mortgage Cons: Cannot talk to a real person.

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