Product: Nationstar Mortgage Fixed Rate Mortgage Clear all filters (11 of 11 reviews match)
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2.2
Details
First, the name "Mr. Cooper" is insulting and asinine. I can't stand even writing it on my check . Now, they no longer provide a return mail envelope. They must be distraught over losing 7 cents on each transaction - how much more greedy can they get? I called and was...
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1 comment
Anonymous
#1669206

This is absolutely the most criminal co. I have ever experienced. The are in the foreclosure business and their sole intention is to steal your property and will not provided ...

Review
#1493701 Review #1493701 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Cons
  • Stressing me so bad
  • Cannot get hold of a manager with responsibility
  • Policy
Reason of review
Poor customer service
Preferred solution
Provide a return mail envelope for my payment, as they used to do.
Tags
  • liars

Nationstar Mortgage - Foreclosures. Pending court proceedings.

Foreclose , judge give plaintiff attorny to proceed.Refiled to the court for reargument, had to let go attorney . Only looking for money.serve papers on the plaintiff attorney.
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Review
#1440224 Review #1440224 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage

Nationstar Mortgage - Lack of job performance!

1.4
Details
I talked to a Nationstar agent 4 days ago and requested a mortgage payoff figure as of 3 Feb. (?), 2019. He stated he would e-mail it to me within 24 Hours. Where the *** is it? From my experience thus far, Nationstar "SUCKS". I will not mortgage through USAA again if you are the servicing agent. Copy to: USAA.
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Review
#1437569 Review #1437569 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • mortgages
2.0
Details
Paid off account July 27, 2018 and I received the fax from the Bank and pay off date and they charged my account until August 20 for interest. I sent $90,703.87 to them for the pay off when the pay off was only $89,805.50. They only refunded me the sum of $497.49. I...
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2 comments
Anonymous
#1549427

They ruined my credit because we had a set closing date and I informed them twice to note the account the date of the closing and I would not be paying that months payment. Th...

Review
#1338748 Review #1338748 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Pros
  • Fraudulent predatory company
Cons
  • Deceptive practices
Reason of review
Did not refund money because of early pay off.
Loss
$892
Preferred solution
Let the company propose a solution
1.0
Details
Nationstar Mortgage incorrectly flagged my account as bankruptcy and 70 business days later they still refuse to report my on time payments to the credit bureaus. Negatively affecting my credit. Worst part is I'm under contract for my property and cannot get approved...
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1 comment
Anonymous
#1349825

According to an article I read today a family retained an attorney to resolve and absolutely baseless foreclosure threat by Bank of America on a home that was paid in full. Ac...

Review
#1064542 Review #1064542 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Reason of review
Poor customer service
I live in rural New England in a state that allows us to have mediation and resolution if falling behind in our mortgage.I requested mediation which I attended at a courthouse. I was told that THEY would work on a package. My lawyer got a 90 day stay to come up with a...
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Review
#1055390 Review #1055390 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Reason of review
Poor customer service
1.0
Details
I have been with Nationstar approximately 3 months since my bank sold my mortgage to them.So far I have received 10 certified letters, all dated the same foreclosing on house and I am paid to date on my account. There isn't one competent person to speak to by telephone...
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Review
#968982 Review #968982 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Cons
  • Inefficiency of employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Kendra Taylor of Nationstar Mortgage (Glass House Dept.) informed me, that they sent off my refund check via UPS and gave me a tracking number. Well, the tracking number was not a valid one and I am still waiting for my refund!! Nationstar slaps mortgage holders with...
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1 comment
Anonymous
#1240433

Same issue... paid off loan which resulted in overpayment of $5,569.23. Refund of overpayment is massive run around. Everyone in Customer Service say it is handled and will ex...

Review
#917287 Review #917287 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Cons
  • Nationstar letting me wait for my refund check
Reason of review
Poor customer service
Loss
$718
Preferred solution
Full refund
1.0
Details
I am still waiting to receive a refund of $718.16 for overpaid property taxes, which they promised to send via UPS on 8/22/16. I have still not received the check and get no response from Nationstar, why they have not sent the check yet. When it comes to refunding,...
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3 comments
Anonymous
#1264660

As a UK Nationstar mortgage holder I have to agree with the ethos of this review. Nationstar changed their website software recently and since then I have been unable to acces...

Review
#916320 Review #916320 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Cons
  • Nationtar not refunding overpaid taxes
  • Increasing my princicpal debt
Reason of review
slow refunding, slow replies, confusing accounting
Loss
$718
Preferred solution
Full refund

Contact Nationstar Mortgage Customer Service

Mailing Address:
Nationstar Mortgage
8950 Cypress Waters Blvd Dallas, TX 75019
Dallas, Texas 75019
United States
Phone:
(888) 480-2432
All Nationstar Mortgage Contacts
1.0
Details
Nationstar encourage me to fall behind on my payment so I would qualify for a modification and made it sound like something good because my payments will be lower. After four different trial periods they kept losing my paperwork, kept giving me the runaround and then...
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1 comment
Anonymous
#1180242

Yes they are criminals no doubt about it.Dont know how to shut them down but they are theives.

Review
#853788 Review #853788 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Reason of review
Problems with payment