Seller: Nationstar Mortgage Product: Nationstar Mortgage Fixed Rate Mortgage Clear all filters (0 of 11 reviews match)
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2.2
Details
First, the name "Mr. Cooper" is insulting and asinine. I can't stand even writing it on my check . Now, they no longer provide a return mail envelope. They must be distraught over losing 7 cents on each transaction - how much more greedy can they get? I called and was...
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1 comment
Anonymous
#1669206

This is absolutely the most criminal co. I have ever experienced. The are in the foreclosure business and their sole intention is to steal your property and will not provided their assurance to correct anything.

Review
#1493701 Review #1493701 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Cons
  • Stressing me so bad
  • Cannot get hold of a manager with responsibility
  • Policy
Reason of review
Poor customer service
Preferred solution
Provide a return mail envelope for my payment, as they used to do.
Tags
  • liars

Nationstar Mortgage in New York, New York - Foreclosures. Pending court proceedings.

Foreclose , judge give plaintiff attorny to proceed.Refiled to the court for reargument, had to let go attorney . Only looking for money.serve papers on the plaintiff attorney.
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Review
#1440224 Review #1440224 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage

Nationstar Mortgage in Coppell, Texas - Lack of job performance!

1.4
Details
I talked to a Nationstar agent 4 days ago and requested a mortgage payoff figure as of 3 Feb. (?), 2019. He stated he would e-mail it to me within 24 Hours. Where the *** is it? From my experience thus far, Nationstar "SUCKS". I will not mortgage through USAA again if you are the servicing agent. Copy to: USAA.
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Review
#1437569 Review #1437569 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • mortgages
2.0
Details
Paid off account July 27, 2018 and I received the fax from the Bank and pay off date and they charged my account until August 20 for interest. I sent $90,703.87 to them for the pay off when the pay off was only $89,805.50. They only refunded me the sum of $497.49. I...
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2 comments
Anonymous
#1549427

They ruined my credit because we had a set closing date and I informed them twice to note the account the date of the closing and I would not be paying that months payment. The sent info to the credit bureaus saying I was late when the account was paid off and my score dropped 100 points.

I called and complained but got now where so I filed a dispute with all the credit bureaus. All in all I would never use this company again.

Sorry for what they put you thru. Jim

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Review
#1338748 Review #1338748 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Pros
  • Fraudulent predatory company
Cons
  • Deceptive practices
Reason of review
Did not refund money because of early pay off.
Loss
$892
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Jun 22, 2017

Nationstar Won't Report Credit - Has Cost Me Money - Incorrectly Flagged Account As Bankrupt - 70 Days Still Fighting

Original review posted by user Jun 21, 2017

Nationstar Mortgage incorrectly flagged my account as bankruptcy and 70 business days later they still refuse to report my on time payments to the credit bureaus. Negatively affecting my credit. Worst part is I'm under contract for my property and cannot get approved...
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1 comment
Anonymous
#1349825

According to an article I read today a family retained an attorney to resolve and absolutely baseless foreclosure threat by Bank of America on a home that was paid in full. According to the article, a judgement was enforced to reimburse for actual damages and attorney fees.

In Collier County Florida. Bank ignored their correspondence for 5 months. Got hairy but the homeowners prevailed. Attorney Todd Allen in Naples, Florida handled it.

We are getting jerked too. Badly and deeply. Contacted Allen. Waiting for direction.

Bog the legal system down anywhere you can.

Otherwise, you'll likely be one of many to lose. The more light you shed on this, the better off you'll be.

Best of luck.

Review
#1064542 Review #1064542 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Reason of review
Poor customer service
I live in rural New England in a state that allows us to have mediation and resolution if falling behind in our mortgage.I requested mediation which I attended at a courthouse. I was told that THEY would work on a package. My lawyer got a 90 day stay to come up with a...
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Review
#1055390 Review #1055390 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Reason of review
Poor customer service
1.0
Details
I have been with Nationstar approximately 3 months since my bank sold my mortgage to them.So far I have received 10 certified letters, all dated the same foreclosing on house and I am paid to date on my account. There isn't one competent person to speak to by telephone...
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Review
#968982 Review #968982 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Cons
  • Inefficiency of employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Kendra Taylor of Nationstar Mortgage (Glass House Dept.) informed me, that they sent off my refund check via UPS and gave me a tracking number. Well, the tracking number was not a valid one and I am still waiting for my refund!! Nationstar slaps mortgage holders with...
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1 comment
Anonymous
#1240433

Same issue... paid off loan which resulted in overpayment of $5,569.23.

Refund of overpayment is massive run around. Everyone in Customer Service say it is handled and will expedite... not so!

They are unlawfully holding refunds for an extended period to gain interest on our money.

No email addresses, Fax numbers or any other contact information available. Customer Service will not let you speak to a supervisor or manager!

Hire an attorney and make them pay what is rightfully yours!

Review
#917287 Review #917287 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Cons
  • Nationstar letting me wait for my refund check
Reason of review
Poor customer service
Loss
$718
Preferred solution
Full refund
1.0
Details
I am still waiting to receive a refund of $718.16 for overpaid property taxes, which they promised to send via UPS on 8/22/16. I have still not received the check and get no response from Nationstar, why they have not sent the check yet. When it comes to refunding,...
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3 comments
Anonymous
#1264660

As a UK Nationstar mortgage holder I have to agree with the ethos of this review. Nationstar changed their website software recently and since then I have been unable to access the website to make payment. Whether it is a ploy to force autopay I'm unsure but I can say I didnt choose them they bought our mortgage in a takeover but i need to reconsider our arrangement it is too stressful not to be able to access our account online, not for one month but two, and for not them not to have recitified it.

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Review
#916320 Review #916320 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Cons
  • Nationtar not refunding overpaid taxes
  • Increasing my princicpal debt
Reason of review
slow refunding, slow replies, confusing accounting
Loss
$718
Preferred solution
Full refund

Contact Nationstar Mortgage Customer Service

Mailing Address:
Nationstar Mortgage
8950 Cypress Waters Blvd Dallas, TX 75019
Dallas, Texas 75019
United States
Phone:
(888) 480-2432
All Nationstar Mortgage Contacts
1.0
Details
Nationstar encourage me to fall behind on my payment so I would qualify for a modification and made it sound like something good because my payments will be lower. After four different trial periods they kept losing my paperwork, kept giving me the runaround and then...
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1 comment
Anonymous
#1180242

Yes they are criminals no doubt about it.Dont know how to shut them down but they are theives.

Review
#853788 Review #853788 is a subjective opinion of poster.
Service
Nationstar Mortgage Fixed Rate Mortgage
Reason of review
Problems with payment