Nationstar has been holding my property tax over payment of $718.16 for almost a year.
Finally on 8/22/16 a Ms. Kendra Taylor of Nationstar Mortgage (Glass House Dept.) informed me, that they sent off my refund check via UPS and gave me a tracking number.
Well, the tracking number was not a valid one and I am still waiting for my refund!!
Nationstar slaps mortgage holders with late fees, if they are late paying their mortgages.
But when it comes to refund an over payment, Nationstar takes their own sweet time, or may never pay you at all....
So much for their "customer service".
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $718. user21350404 is overall dissatisfied with Nationstar Mortgage. The most disappointing about nationstar mortgage fixed rate mortgage at Nationstar Mortgage was nationstar letting me wait for my refund check Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Nationstar Mortgage.
Check out the best and the worst companies in Loans and Mortgages category for more informed decision or compare Nationstar Mortgage to other companies on our site.