Under federal law, when a mortgage originator or servicer sells your mortgage to another servicer, you have the option to pay either servicer for 60 days following the date of the transfer. In fact, you most likely will have to pay the original servicer for the first month post-transfer because you likely will not have been informed how to pay the new servicer.
The new servicer should mail you a welcome letter, but it might not provide your new account number, for example, because the mortgage transfer from original to new probably won't be finalized till sometime, hopefully early, in the first 30 days post-transfer. Never send in a payment to the new servicer until you've been fully informed of your account number, correct mailing address, etc. The terms and conditions of your mortgage should not change, unless, for example, your interest rate with the original servicer was scheduled to change in the 60 days post-transfer. Any follow-up adjustments to your mortgage should not waiver from your original mortgage agreement, except escrow can change from year to year, but that can happen with any servicer.
Your escrow funds should be transferred in full to the new servicer.
If you send your payments to the original servicer during the two months (60 days) after the transfer, they should forward your payment to the new servicer without any late-fee penalty. If your original servicer actually did not forward your payments during the 60 days post-transfer, that is illegal. But why would you pay them and not the new servicer past the 60 day cutoff if they informed you they were selling your mortgage to a new servicer?
They're obligated to transfer your payments for 60 days, not six months. I'm not placing blame because I know all mortgage conflicts are miserable, but I suggest your solution lies in looking back at, perhaps, mistakes you made by paying a servicer who had closed out your accounts months beforehand and is probably wondering why "a stranger" (you're no longer a customer) kept sending them mortgage payments. If I had to guess, I'd say they DID forward your two months of post-transfer mortgage payments to the new servicer during the 60 days they are required to do so. After that, one hopes they stuck your payments in a non-interest bearing SUSPENSE account.
Pray they did so using the loan number you had while you were their customer and that you wrote that number on every check or your bank included it as a memo if the payments were sent electronically. Getting money out of suspense is not easy, even though it serves no purpose for them.
But this might be your solution, if my guess is true. Apologize, ask them to send you a check to withdraw all funds from your suspense account(s), call your new servicer to explain the mistake, and if it's your lucky day, this could soon be behind you.
Product or Service Mentioned: Nationstar Mortgage Mortgage.
Reason of review: Problems with payment.