I have the same issue. They are the most incompetent uncaring loser company.
I sent the payoff amount they issued to me and they failed to payoff my loan. After two weeks of complaining and numerous faxing and calling, they charged a late fee extra interest and then mailed me a check. No one can fix anything, they have no emails no faxes and no last names. You cannot talk to anyone twice.
No one can correct the errors they have no copies of their own payoffs it is almost beyond belief they qualify as a lender. It is impossible to get anything or anyone to do anything correctly. I will payoff this loan and look for every opportunity to bad mouth them.
I had 2 different supervisors promise to call me (nope ) and fix ( nope). If you love torture these are your people.
Product or Service Mentioned: Nationstar Mortgage Mortgage.