My co-signer was arguing with them to remove the PMI that they promised to remove 3 years ago. He then withheld the mortgage for 3 months and they would not let us get caught up; they told us we had to apply for a loan modification.
Nationstar tells you your modification package is complete and under review and then they make you re-submit the same forms as they had expired or not received. Every month, I have a new loan modification specialist. After sending the same forms over the last year, I am now in pre-foreclosure.
They are the worst mortgage company. They are not trying to help you; they want to auction off your house.
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Nationstar Mortgage. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Nationstar Mortgage.
Check out the best and the worst companies in Loans and Mortgages category for more informed decision or compare Nationstar Mortgage to other companies on our site.