Made all my monthly payments on time for years. Beginning of 2017 gave me a new payment for the year 2017 which I paid on time every month. The last month of 2017 they increased the payment amount but I paid the amount I was instructed to pay, and then in 2018 I paid...Read more
Mr Cooper is nationstar just name change I have hit some hard times and they have just pulled me along until it is i it's impossible for me to bring it up-to-date I just don't understand how these people are thinking I explain to them that I had lost my stepson I had...Read more
Nationstar Mortgage - Lied to
They lied to me and told me by turning my keys over to them, i would avoid foreclosure, "In Lieu Of Deed". I wasnt even in foreclosure yet and did this because i believed them. I dud everything that they required and now after 6 years still showing up as foreclosure. My mortgage was sold to them from Aurora and that shows up as foreclisure as well.
Sept 2017 I asked for help to keep from going to forecloser they suggest deed and lue i sign papers i believe them but in Nov they came up with a lie that i had a lien the my property my report came back satisfaction no liens no taxes the lien was on another lot i own...Read more
I didn't like
- Customer service
- Nationstar refuse to work with customer
- Stressing me so bad
You will not believe what I have been through with this department. It has been a nightmare! Their disbursement process is unbelieveable. Three times my payments were sent to California instead of Texas where I live. After over 20 calls, speaking to a different person...Read more
This is the worst company!! Customer service has no clue on how to help you. They either read from a script or make up things as they go along. You get a different response every time you call to the same question. The supervisors are rude and uninformative. My...Read more
We had the misfortune of opening a claim for a broken pipe which severely damaged our kitchen and bath... the insurance company was easy enough to work with, but Mr Cooper has been a NIGHTMARE in both communicating with us and with releasing the funds from our...Read more
Nationstar Mortgage - Nationstar thieves
When I got injured at work and fell behind on my mortgage Nationstar deliberately delayed interacting with my attorney and myself by not returning or accepting our calls. I was able to save my home only by filing for bankruptcy upon where Nationstar added $50,000 to my loan! Nationstar home thieves!
I hate this company with all my heart!!!... I really wish I could be transferred somewhere else. the customer service reps. give continuous false information... I would never ever ever refer this company to anyone. Please someone up high do something about better...Read more
They took over my mortgage with a low balance. They immediately stated a campaign to refinance for thirty years. I said no as I would had finished the payments in less than eight years. They sent an inspector into my home in my absence. He placed a lock on my door. I...Read more
Do you have something to say about Nationstar Mortgage? What happened? What can we help you with?