I called the customer service # to ask a question re my bill which is in good standing and added a large principal pmt on last months pmt. They automatically state I am on hold for their debt collector department! When I finally got a human on the phone I told them I...Read more
My mother had her mortgage bought by this company. She died last year and they at first were co-operative. Now they are just not using their head. They are foreclosing on the home, which is their right, however, I offered to take responsibility for the loan and have it...Read more
I didn't like
- Way the matter is handled by several offices
Horrible company when most banks are offering their customers that were effected by hurricane the option to take 1-3 payments and place them at the end of the loan to offset the cost of home repairs this company says yes you can defer your payments for up to 3 months...Read more
Nationstar Mortgage - 44 easy street
The company stolen my home to Patricia bake and mark
Nationstar Mortgage - Beware of loan sharks who prey on there loan holders
Very greedy company does not believe in helping the consumer example i have paid them in the last 6 years 1100 a month close to 70.000 dollars 15000 of it actullaly made it to my account never late on paymentsx or never missed when i talked to the phone help she informed me more t han 500 a month is interest going to the top executives. Plain an simple crooks .
Nationstar Mortgage - I needed to change automatic payment date
I was politely informed I need to do that online and I do not have access right now
Nationstar Mortgage - Mortgage Modification Rip off
Terrible service no one contact us about modification and when to make payments got behind.Was original mortgage with Bank of America they took over and its been ruff ever since. Lousy customer service don't return phone calls.
My loan was sold to Nationstar. Horrible company. They can't properly apply payments, assuming they apply them at all. I'm shifting funds to pay this loan off early, so I can quit making calls to their inept staff each month. If you have any options do not use...Read more
I have had this company for 12 years, worst company, I wish they would sell my loan to someone else. They have a boiler room company people answering the phone they do not know what they are doing. You can not ever meet with someone in person. I am a good client, pay...Read more
1. They take your payments and apply them to your account as though you haven't paid. 2. They are quick to foreclose on the property. 3. Take your payments and mail them back to say you haven't made the full amount you owe. 3. So how the heck Mr Cooper will help me if...Read more
The property burned down to the ground 3/11/17. Insurance Paid off Mortgage on 5/17/17. Here it is 9/5/17 and I haven't even gotten to overage check yet!!!!!!!!!!!!!! They are the slowest business, pi$$ pore customer service. Nationstar Mortgage has gotten thairs and...Read more
Received notification from Citi Bank our servicing would be transferred to Nationstar Mortgage. Received letters from Nationstar the new account number and how to use their secure website. Www.mynationstar.com for online payment. This site takes you to Mr Cooper typing...Read more
Some five months ago I was told by the company then company known as nationstar that I had missed a payment. I began to investigate only to find that my receipts show differently. Either they misplaced the payment or it was lost in the mail. In any event they...Read more
Same experiences as people describe/ not being able to pay on-line. Horrible customer services reps that didn't graduate 6th grade! Been hung up on for just asking a simple question. Spent hours trying to get an answer from escrow re: loan payoff/ so we can get away...Read more
Do you have something to say about Nationstar Mortgage? What happened? What can we help you with?