Austin, Texas
Not resolved
Interest Rate
Product or Service Quality

Though multiple disputes over Private Mortgate Insurance (PMI), I contacted Fannie Mae to confirm that my payments were being paid on time and accurately. I found out that I shouldn't have been paying PMI for 7 months and when I asked for a refund they never called me back!

I left messages on 4.14.15, 4.16.15, 4.20.15 and then on 4.17.15, 4.30.15 and 5.1.15 their phone number is not connecting to the PMI group and nobody will answer the phone.

The company did send me a letter on March 31 to confirm I didn't need to pay the PMI and they would stop deducting it but it was still deducted on my May statement! How can I stop this from continuing when I can't even reach the company?

Christa Soules

Reason of review: Poor customer service.

Monetary Loss: $567.

Preferred solution: Full refund.

Nationstar Mortgage Cons: Cannot talk to a real person, Lies, Wont pay back money.

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