Phoenix, Arizona

This company's accounting department is filled with incapable talent. It has taken me 2 months to straighten out my account with Nationstar Mortgage.

One month I sent in multiple payments (even paying more than the balance due) and they froze my account. They sent me harassing emails & letters indicating that I had not paid. I called multiple times to indicate that I had, in fact, paid early. You would think something that simple could get fixed immediately.

I told them I would email or fax all the supporting documentation - apparently none of them have emails or fax machines. Everyone there is as little help as they can possibly be. Good luck to anyone that has to deal with them.

This is just ONE of my MANY complaints about Nationstar Mortgage. Terrible company.

Product or Service Mentioned: Nationstar Mortgage Mortgage.

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